New Tenancy and Exchange Officer

Excellent employee benefits and great training

New Tenancy and Exchange Officer

Location: Swindon

Hours: 18.5 across Monday to Wednesday

Job Purpose

To manage mutual exchanges on behalf of the Council, including advising tenants throughout the process, and determining eligibility. To support the process of signing up new tenancies, by efficiently administering new tenancies to ensure that performance targets are met. To play a significant role in establishing good relations between the Council and customers starting a new tenancy


Key Accountabilities

To administer and assess mutual exchange applications and carry out all necessary checks including applicants, conduct and tenancies
To approve or reject mutual exchange applications in accordance with current legislation and Council policy
To liaise with staff in other teams to ensure that all mutual exchange properties meet legal and health
and safety requirements, including gas safety certificates and electrical checks
 To arrange appointments and provide administrative support for sign-up of new tenancies from the
housing register, including liaison with the Lettings, Empty Homes, and Homeless teams

Knowledge & Experience

Excellent administrative skills
Demonstrate attention to detail and accuracy
Experience in working under own initiative and managing a caseload
Good inter-personal skills in dealing with customers and responding to problems
IT literate in windows based systems and able to learn various internal software packages
GCSE Grade C or above, or equivalent qualifications in English and Maths
Eligibility to proceed with mutual exchange application
Final approval or rejection of mutual exchange application


Contacts and Relatinships

 Written: Standard letters, emails and completing forms Verbal:

 Giving specialist and general housing advice to customers


 Work closely and collaborate with other officers, internal departments, social landlords, and other partner organizations Other Key Features of the role Occasionally the post-holder will be expected to attend pre-arranged meetings in the evening or at the weekend

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