Neighbourhood Warden

CLI-90
Holiday- 25 days per annum, pension scheme, life insurance, flexible working and sick pay.
04/10/2022

Job Purpose:

Postholders are required to be able to carry out strenuous manual work, including lifting and loading of heavy items and to help maintain clean and safe neighbourhoods through a process of physical work, inspection, observation, and interaction with other teams and agencies. Postholders are required to deliver a friendly and customer focused warden service to neighbourhoods, promoting respect for people, property and the environment.

Key Accountabilities:

1. Provide a regular inspection service of communal areas in blocks of flats to check health and safety issues (including preventative fire safety, reporting all defects and/or repairs and ensuring timely follow-up) and compliance with tenancy agreement. Remove any immediate hazards or flytip, and litter pick the immediate area.

2. Provide a cleaning and inspection service in high-rise blocks as required.

3. Carry out fire alarm testing as required.

4. Be a visible presence on the estates, observing and promptly tackling environmental issues such as fly-tipping, graffiti, litter and overgrown vegetation.

5. Provide advice and assistance to tenants and the wider community on recycling to reduce household waste; carry out up-skilling, education and recycling initiatives. 6. Carry out minor repairs e.g. replace light bulbs, missing fence panels, change locks, board up windows. Report other defects to the repair service.

7. Support the community and Neighbourhood Housing Officers in tackling anti-social behaviour (ASB) issues, through observation, reporting and where necessary, intervention

8. As directed by the Neighbourhood Housing Services Manager and Lead Warden, undertake small projects and improvements such as gardening, improving signage and garage numbering.

9. Carry out ad-hoc projects (numbering of communal light fittings, fixing of signs, special cleans and litter clearances, graffiti removal projects, etc).

10. Identify and support vulnerable tenants and leaseholders (older people, victims of crime, homeless people) to access services, as and when appropriate.

11. Attend and assist at evictions, where required remove and/or store belongings from properties and garages, and dispose of using efficient and cost effective methods e.g. inclusion of commercial waste containers.

12. Assist teams across Housing services to remove and/or dispose of any unwanted goods / possessions, where appropriate, up-cycle accordingly.

13. To drive Council vehicles as required ensuring that they are driven in a safe, competent and professional manner, and following all DVLA driving standards.

14. Liaise with Neighbourhood Housing Officers and other Housing staff as necessary on estate management issues, and take part in estate walkabouts.

15. Represent the Neighbourhood Wardens at any relevant community, management or officer meeting in the absence of the Lead Wardens (e.g. local forum meetings).

16. Encourage tenant and leaseholder interaction on estate and community issues (e.g. attend community based events, and establish links with local voluntary groups).

17. Establish involvement with schools within local area ( e.g. school assemblies, fetes, fun days ) to promote the warden service and pro-social behavior.

18. Participate in appropriate corporate initiatives aimed at maintaining safe and clean neighbourhoods.

19. Promote resident involvement and action, including a Young Warden initiative.

20. Work in partnership with other Council teams and external agencies such as Police, Probation, and Youth Offending Team (YOT) as required. Give guidance to offenders referred to carry out ‘community payback’. 21. To record and share data and information using IT systems and hand-held technology. 

 

Knowledge & Experience:

Minimum-

  •  Physically fit, and ability to carry out strenuous manual work
  •  Good communicator, incorporating cheerful, friendly and outgoing approach to people
  •  Experience in a related field including experience of face-to-face contact with the public
  •  Understanding of landlord/tenant relationship 
  • Awareness of fire safety issues in buildings
  •  Able to act on own initiative
  •  Good interpersonal skills
  •  Numerate, literate and able to keep records
  •  Full driving licence (vehicle provided)

Preferred -

  •  Experience of environmental improvements
  • Experience of community working
  •  Experience of working in local government, the Police or similar agencies
  •  Understanding of different systems in place at schemes and flats e.g. door entry, central heating, alarms, etc.

Qualifications:

  •  GCSE Maths and English grade C or above, or equivalent experience

 

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