Intensive Tenancy Management Officer, working here in Swindon on a permanent full time basis, reporting to the wider Adult Housing and Tenancy teams. The position is offered with an attractive salary, enhanced employee benefits and plenty of ongoing educational and personal development opportunities. You will work across the borough of Swindon, assisting the Neighbourhood Housing Officers in identifying and supporting vulnerable customers to maintain their tenancies. You will work closely with support services to address serious behaviour issues which are detrimentally impacting on the quality of life for vulnerable customers and surrounding residents.
As a Intensive Tenancy Management Officer, as well as having relevant experience of working with vulnerable customers, ideally you will have a qualification in social work or similar along with excellent written and verbal communication skills. This is a varied role where you will be expected to demonstrate and showcase your knowledge and experience of successfully supporting vulnerable customers to live their best lives.
The objective is to enable tenant/s to become more independent, reduce any issues relating to isolation and foster empowerment in the management of their long term health and/or circumstances. To reduce the risk of harm, via their own actions or inaction, to the tenant/s (and surrounding residents), creating sustainable positive change in terms of behaviours and wellbeing for the tenant/s. To work with complex individuals to access support services, build local support network to ensure tenants have the ability to sustain their housing appropriately and avoid breaching tenancy conditions and enforcement action, creating a support framework for tenants to enable long term sustainability by working with in-house services, partner agencies and voluntary and charitable sectors.
To Identify the complex needs of often highly vulnerable and high risk tenants, which may include: substance misuse or alcohol dependence or mental ill health or offending and violent behaviour/ anti-social behaviour with individuals and/or families who are known to Childrens Services or Adult Social Care or Mental Health Services. To offer assistance to victims of domestic abuse or make appropriate referrals to relevant support services
As a Intensive Tenancy Management Officer you will maintain accurate records detailing referrals and outcomes against a designated success criteria, developing detailed support plans in collaboration with tenants so desired outcomes are clear and achievable. This is full and varied, challenging role which requires high levels of verbal and written communication skills plus proven employment experience gained In Social Work or similar