Information Officers

Wiltshire Council
£23,023 - £24,920 (Pay award pending)


About the role

As an Information Officer, you will be part of a team that responds to Adult Social Care enquires and concerns received. You will be responsible for actioning referrals,  providing high-quality information, advice, and signposting.

The key focus of this service is to support Wiltshire’s vulnerable adults to live as independently as possible within their community. This holistic approach and the support that you will offer will be essential in the service achieving this.

The role of Information Officer is an excellent opportunity for you to demonstrate your customer service skills and gain knowledge within a social care setting by being part of a supportive, collaborative and multi-disciplinary team.

About you

We're looking for individuals with social care and customer service experience, with key listening and communication skills, and the ability to build effective relationships with vulnerable adults, to achieve positive outcomes.

You will be required to display a courteous and professional attitude, as well as being able to analyse and prioritise your own work and that of the team.

Being able to work as part of a team in a busy and fast environment is essential for this role.

If you share our passion for making a difference and have vision and creativity, we look forward to hearing from you.

Why it's great to work for Wiltshire Council

25 days annual leave, increasing to 30 days after 5 years.
Ability to purchase an extra 10 days annual leave.
Excellent Pension scheme.
Wiltshire Rewards, staff benefit scheme.

We are passionate about our community and take pride in our work. We encourage a culture that puts our customers at the heart of everything we do – through trust and respect, empowering our people to develop skills, collaborate and innovate to find solutions, be open, take responsibility, to listen and learn. If you value these behaviours too, we’d love to hear from you.

Interview date to be confirmed on shortlisting

Unless otherwise indicated, all interviews are held virtually on Microsoft Teams or by phone where this is not possible. Candidates will be sent a link before interview to download the Teams App

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