Information Officer - Advice and Contact

Wiltshire Council
Trowbridge, Wiltshire
£24,948 - £26,845

We are passionate about our community and take pride in our work. We encourage a culture that puts our customers at the heart of everything we do – through trust and respect, empowering our people to develop skills, collaborate and innovate to find solutions, be open, take responsibility, to listen and learn.

About the role

As an Information Officer, you will be part of a team that responds to Adult Social Care enquiries and concerns via telephone or email. You will be responsible for actioning referrals and providing high-quality information, advice and signposting.

The key focus of this service is to support Wiltshire’s vulnerable adults to live as independently as possible, within their community. This holistic approach and the support that you will offer will be essential in the service achieving this.

The role of Information Officer is an excellent opportunity for you to demonstrate your customer service skills and gain knowledge within a social care setting by being part of a supportive, collaborative and multi-disciplinary team.

About you

We're looking for someone with social care and customer service experience, who has the key listening and communication skills to build effective relationships with vulnerable adults, to achieve positive outcomes.

You will be required to display a courteous and professional attitude, as well as the ability to analyse and prioritise your own work and that of the team.

Being able to work as part of a team in a busy and fast environment also is essential for this role.

If you share our passion for making a difference and have vision and creativity, we look forward to hearing from you.

Interview date to be confirmed on shortlisting.

Interviews can be held both virtually on Microsoft Teams and in person, if your interview is virtual, candidates will be sent a link before the interview to download the Teams App. All current public health advice is followed for candidate and employee safety.

Field 2

For specific information about this job, please contact Team Manager Advice & Contact Lorraine janes. Email: Telephone: 01225 770391

Please download and read the role description and person specification carefully before you apply (see below), as well as Our Identity.

You can then make your application online by clicking the apply button at the bottom of this web page. If you are submitting a CV please ensure you read our CV and cover letter criteria carefully to avoid your CV being rejected.

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