Homes for Ukraine’s Support Officers - Full and Part Time

Swindon Wiltshire
28 days holiday, flexible working, contributory pension scheme

Newly created vacancies working as a Homes for Ukraine’s Support Officer, where Swindon and the wider community will offer a  Warm Welcome to Ukrainians resettling here in Swindon. Working for Swindon Borough Council, you will enjoy the rewards, benefits and future career opportunities working for local authority offered on a full and part time basis, offered on initial 12 month contracts.

We have a number of roles available and as a Homes for Ukraine’s Support Officer, you will work closely with Ukraine households who will be sponsored here in Swindon homes as part of the Government’s Homes for Ukraine’s scheme. The role will also coordinate the approval of sponsors and assist the sponsors as necessary, assisting Ukrainians to understand, access and navigate through Statutory services and local voluntary and community sector provision, to ensure a warm welcome and achieve a settled and supported life.

Ensuring access to healthcare and dentists (via the NHS), including assistance with setting up NHS number via registration with their allocated General Practice Surgery, locally, the latest advice relating to Covid regulations in England, providing assistance for registration for Universal Credit via the Department of Work and Pensions, providing access to a bank card/cash allowance while registration for universal credit takes place. Supporting families to access banking facilities in the UK and support to access their money, housing needs and locations – should any families want to progress to their own independent arrangements plus the eventual support into work, training or volunteering.

As a Homes for Ukraine’s Support Officer, the expected outcomes will include communication, empathy and respect to people and families who wish to settle in the UK,  ensuring that they feel supported and welcomed, listened to and understood. To enable people and families needs are met and are supported, helping then to achieve their personal aspirations in relation to their immigration status and new life here in the UK.

These are highly sensitive roles and require applicants to have extensive communication skills, the ability to listen, with high levels of resilience, all whilst offering the correct levels of support with all services. As you will be the first point of contact for households arriving from Ukraine, into sponsored homes, you will need to demonstrate a calm, friendly, supporting and sincere approach to each and very situation, building  relationships through honest and clear communication, continuing to liaise regularly with Ukraine households as required.

There is a need to offer general welfare support dealing with questions or problems and taking action to resolve these either directly or by following up with the respective agencies/services involved. Providing a daily summary of issues raised and action taken. maintaining the list of sponsors and details of households arriving in Swindon and ensuring access and assessment to educational facilities via Children’s Services where needed.

Ideally you will have previous experienced gained in a public service role, where you can demonstrate knowledge of either the social care, housing, education and/or healthcare sectors. The ability to produce written reports, with clear and open communication skills is key to the success of these positions. Employment offers subject to satisfactory references and Rights to Work in The UK.


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