Homeline Support Officer

Swindon Borough Council
Holiday- 25 days per annum, pension scheme, life insurance, flexible working and sick pay.

Key Accountabilities

  • Call on service users to check equipment and make test calls
  • Identify faults , rectify or replace equipment, report more complex faults to specialist contractors 
  • Liaise with services users to install equipment and complete records
  • Receipt and record payments
  • Provide general information about the Homeline service
  • Remove unwanted equipment , clean service and place back into stock
  • Assist and support Homeline Emergency Support Officers who have been called to an emergency
  • Hold a stock of equipment and spares
  • Community Matrons/ Control Room staff
  • The post holder may be required to undertake the occasional weekend working.
  • The post holder will be required to wear a uniform

Knowledge & Experience:

  • Current driving licence
  • Experience dealing with the public, especially older persons
  • Minor fault finding and ability to follow manuals
  • Experience of accurate record keeping
  • Physical ability to climb stairs
  • Knowledge of community alarms and Telehealth equipment, preferred
  • Basic IT Skills


  • Minimum of GCSE English & Maths (Grades A – C) or equivalent 
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