Homeline Response Officer – Swindon

Swindon Wiltshire
35 Days Holiday, Pension and Enhanced Employee Benefits

Homeline Response Officer – Swindon

This is a challenging and highly rewarding career opportunity working with Swindon Borough Council to provide support to the many elderly and vulnerable adults living in Swindon. Based on a permanent employment contract, working full time hours and rotational weekends, the need is for a caring, compassionate and physically able applicant who can attend to day-to-day and night-to-night calls received through the Homeline Service.

You will need a full UK Driving License as a company vehicle is provided, ensuring that you can reach those who need your help to home addresses and when people are in need of immediate, critical assistance. You should have considerable experience when dealing with the public, able to show empathy, respect and dignity to those who need you. The need to reach people quickly and safely, assisting with moving and transferring if they have encountered a fall at home, carrying our necessary first aid and liaising with emergency services, professional care staff, family members and neighbours will form part of your communication cycle.

As a Homeline Response Officer you tend to work in two’s, ensuring that the service provided is managed in line with all Health and Safety practices, working in line with The Care Act and for your own safety. You will need excellent communication skills, the ability to complete necessary reports and meet with new and existing users to show and explain the community alarm system, which is worn on the person at all times.

Full training will be provided for the purposes of First Aid, Health and Safety and the use of Hoists mobile aids and moving and assisting. You will receive an excellent salary plus enhanced employee benefit scheme which ensures your ongoing career development.

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