Provide support to the residents who live at the Hay Lane Gypsy and Traveller (permanent) site. You will carry out regular site inspections, managing and re-letting empty pitches, dealing with reports of antisocial behavior, including breaches of any site arrangements. You will manage pitch rent arrears and work with the community to deliver a high level of resident involvement and satisfaction You will also deliver support to residents of Swindon Borough Council owned/managed supported housing, assisting them to develop their knowledge, skills and ability to live independently.
Manage the effective running and supervision of Hay Lane (37 units), including consultating with residents where appropriate. Working with the community to enhance resident involvement and satisfaction.
Implement development plans and maintenance-planned works programs as appropriate.
Carryout site surveys and raise orders for appropriate repair works, engaging specialist contractors where necessary.
Supervise visiting staff/contractors.
Undertake effective income management of rent charges. Review all rent accounts on a weekly basis and act where required. This includes supporting and assisting residents who encounter financial difficulties and making use of internal support teams- where residents won’t pay and cannot be supported, pursuing rent arrears, and if appropriate, commencing legal action.
Provide utilities help and assistance including the issuing of prepayment cards and ensure the money is deposited in line with financial regulations.
Develop positive partnerships with statutory and voluntary agencies which can provide appropriate support and advice to residents
Knowledge & Experience:
Candidates must have substantial knowledge and experience in the following areas of business and will be required to provide evidence of this:
Previous experience of advising / supporting vulnerable people Excellent all round communication skills
Knowledge of welfare benefits system
Understanding of safeguarding issues
Experience of managing and developing respectful, productive and supportive relationships with residents, colleagues, managers and external agencies and stakeholders
Experience of working with Microsoft Office packages.
Experience of problem solving and working under pressure.
Full, current driving license or ability to visit residents and locations throughout the Borough of Swindon
Experience of working with diverse communities or with the Gypsy and Traveller community.
Experience of rent collection, understanding welfare benefits and promotion of income maximisation
Previous experience in social housing or similar environment
Recent and relevant experience in housing management or similar role
GCSE Maths and English grade C or above, or equivalent qualifications
Understanding of void management including re-letting.
Have knowledge and cultural awareness of heritage and backgrounds of different groups within the community.