Floating Support Officer, Supported Housing

Swindon Borough Council
Holiday- 25 days per annum, pension scheme, life insurance, flexible working and sick pay.

Job Purpose:

  • Provide support to the residents who live at the Hay Lane Gypsy and Traveller (permanent) site. You will carry out regular site inspections, managing and re-letting empty pitches, dealing with reports of antisocial behavior, including breaches of any site arrangements. You will manage pitch rent arrears and work with the community to deliver a high level of resident involvement and satisfaction You will also deliver support to residents of Swindon Borough Council owned/managed supported housing, assisting them to develop their knowledge, skills and ability to live independently. 

Key Accountabilities

  • Manage the effective running and supervision of Hay Lane (37 units), including consultating with residents where appropriate. Working with the community to enhance resident involvement and satisfaction.
  • Implement development plans and maintenance-planned works programs as appropriate.
  • Carryout site surveys and raise orders for appropriate repair works, engaging specialist contractors where necessary.
  • Supervise visiting staff/contractors.
  • Undertake effective income management of rent charges. Review all rent accounts on a weekly basis and act where required. This includes supporting and assisting residents who encounter financial difficulties and making use of internal support teams- where residents won’t pay and cannot be supported, pursuing rent arrears, and if appropriate, commencing legal action.
  • Provide utilities help and assistance including the issuing of prepayment cards and ensure the money is deposited in line with financial regulations.
  • Develop positive partnerships with statutory and voluntary agencies which can provide appropriate support and advice to residents

Knowledge & Experience:

Candidates must have substantial knowledge and experience in the following areas of business and will be required to provide evidence of this:

  • Previous experience of advising / supporting vulnerable people Excellent all round communication skills
  • Knowledge of welfare benefits system
  • Understanding of safeguarding issues
  • Experience of managing and developing respectful, productive and supportive relationships with residents, colleagues, managers and external agencies and stakeholders
  • Experience of working with Microsoft Office packages.
  • Experience of problem solving and working under pressure.
  • Full, current driving license or ability to visit residents and locations throughout the Borough of Swindon
  • Experience of working with diverse communities or with the Gypsy and Traveller community.
  • Experience of rent collection, understanding welfare benefits and promotion of income maximisation
  • Previous experience in social housing or similar environment
  • Recent and relevant experience in housing management or similar role


  • GCSE Maths and English grade C or above, or equivalent qualifications 
  • Understanding of void management including re-letting.
  • Have knowledge and cultural awareness of heritage and backgrounds of different groups within the community.
  • Hold a relevant housing related qualification


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