Domestic Abuse Residential Weekend Support Workers

The Nelson Trust
sick pay, 6% Employer pension contributions, 25 days holiday (plus statutory) life insurance


Many women who experience domestic abuse and accompanying complex needs such as substance misuse, mental health, and involvement with the criminal justice system, require safe and supportive housing which caters for their needs. The Nelson Trust will be running a small residential safe space accommodation unit for women.

We are seeking a passionate woman focused professional to lead the project, ensuring staff coverage which ensures the safety of residents and the building as well as offering support to clients as necessary when on shift. As night support you will ensure that the project is covered at Night, ensuing the safety of women residents and the building, as well as offering support required.

Needs within the service vary, but commonly the team supports women involved in street based activity and those with complex substance use, mental and physical health, offending behaviours and homelessness. 

The team works closely with each resident from the beginning of their stay to their eventual positive move on to settled and long-term accommodation.  

Night Workers will also liaise with other staff in providing support and advice to residents and is expected to regularly participate in team meetings.


  • Ensuring that the home is kept clean and safe and taking appropriate action to maintain the condition of the building, reporting any repairs.
  • Carrying out regular checks in the home, checking conditions of all communal areas.
  • Ensuring the home is secure by regular patrols and monitoring external doors and access in and out of the building
  • Carrying out resident room checks as necessary.
  • Monitoring and reporting on the external environment, including local resident phone calls, and taking appropriate action
  • Spending time talking to the women; supporting the Project Worker role with clients likely to be seen more at night.
  • Dealing with any disputes or emergencies and completing incident reports.
  • Complete general administrative duties.
  • Having an understanding of the needs of the client group and working in an understanding and flexible manner using trauma informed and gender responsive practice (full training will be given)
  • To update paper and computerised systems and ensure all occurrences throughout the night are recorded
  • To maintain a friendly and supportive environment within the house .
  • To diffuse difficult or dangerous situations and seek assistance when necessary. Training will be provided.
  • Willingness to lone work
  • Provide verbal and written handovers at the beginning and end of each of each shift

Health & Safety and Compliance Checks

  • Ensure own familiarity with fire safety and evacuation procedures
  • Ensure clients and signing in and out procedures are complied with
  • Ensure awareness of basic first aid procedures
  • Ensure accident reports are completed where necessary
  • Ensure that clients do not smoke in the house, and report any incidences where clients have ignored smoking rules
  • Ensure that any incident where a fire extinguisher; fire blanket etc. has been used or that fire alarm has malfunctioned is reported to Procurement/Buildings Co-ordinator
  • Action, record and report any health and safety concerns as appropriate to either the Procurement/Buildings Co-ordinator or the HR & Compliance Manager
  • Ensure compliance with NT transport safety policies and procedures
  • Participate and increase own awareness and knowledge of H & S principles and procedures

Carry out and record full house checks to ensure:

  • Outside doors are locked and that all clients are present in the house
  • Electrical equipment (TV’s; portable heaters etc.) are switched off or disconnected from power supply
  • All kitchen appliances (including cooker) are off and left safe
  • That no laundry equipment has been left operating and is switched off including irons
  • All portable heaters throughout the house are switched off and left safe 
  • Although smoking is not permitted in the houses, check for any smell of smoke which may indicate smoking, and ensure no smouldering material is left anywhere
  • All fire doors are closed and all lights are switched off.

This position is a 12 month fixed term contract

Due to the nature of the work carried out in our Women’s Services this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1).

 The Nelson Trust is committed to safeguarding, the successful applicant will be required to undergo an enhanced Children & Adults DBS check

We have become known for the quality of our work and ability to provide bespoke care and support services.  While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce.

We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.

This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme a generous pension scheme and a positive working environment.

If this role is for you, please visit our website for a full job description and application form

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