Domestic Abuse Residential Lead

The Nelson Trust
sick pay, 6% Employer pension contributions, 25 days holiday (plus statutory) life insurance

Many women who experience domestic abuse and accompanying complex needs such as substance misuse, mental health,  and involvement with the criminal justice system, require safe and supportive housing which caters for their needs. The Nelson Trust will be running a small residential safe space accommodation unit for women.

We are seeking a passionate woman focused professional to lead the project, ensuring staff coverage which ensures the safety of residents and the building as well as offering support to clients as necessary when on shift. As house lead you will ensure that all elements of housing management are met and that women are engaged in programmes of support offered by the Nelson Trust Women’s Centre and partners.


·         Ensuring shift coverage as that the house is safely managed 24/7

·         Ensure that any voids are filled within 10 days – this includes working with referrers and assessing women’s suitability for residency (the aim is to achieve long term outcomes for 5 women annually, we expect turnover to be minimal)

·         Provide support line management support to staff (action learning and supervision will also be provided as part of the wider women’s centre teams).

Support staff responsibilities

·         Ensuring that the house is kept clean and safe and taking appropriate action to maintain the condition of the building, reporting any repairs.

·         Carrying out regular checks in the house, checking conditions of all communal areas.

·         Ensuring the house  is secure by regular patrols and monitoring external doors and access in and out of the building

·         Carrying out resident checks as necessary.

·         Spending time talking to the residents; supporting with clients likely to be seen in the evenings

·         Working alongside the Women’s Centre Teams ensuring women are engaged in support

·         Dealing with any disputes or emergencies and completing incident reports.

·         Dealing with any administrative duties, including preparing handover

·         Having an understanding of the needs of the client group and working in an understanding and flexible manner using motivational and trauma responsive techniques

·         To update computerised systems and ensure all occurrences throughout the night are recorded

·         To maintain a friendly and supportive environment within the house

·         To diffuse difficult or dangerous situations and seek assistance when necessary. Full Training will be provided, visitors will not be permitted and residents will have a license contract they will adhere to

·         Willingness to lone work

Provide verbal and written handovers at the beginning and end of each of each shift.

This position is a 12 month fixed term contract

Due to the nature of the work carried out in our Women’s Services this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1).

 The Nelson Trust is committed to safeguarding, the successful applicant will be required to undergo an enhanced Children & Adults DBS check

We have become known for the quality of our work and ability to provide bespoke care and support services.  While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce.

We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.

This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme a generous pension scheme and a positive working environment.

If this role is for you, please visit our website for a full job description and application form

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