Empower applicants to be able to solve their housing issue or problem.
Early intervention to jointly assess with Swindon Women’s Aid Key Worker the client’s housing options
Deal with all Domestic Abuse enquiries and advise on housing options
Case manage all complicated homeless applications for those households unable to access Swindon Women’s Aid.
Attend MARAC meetings on behalf of Housing
Ensure that all advice given is legal as per Homelessness Legislation under the 1996 Housing Act, Part VII as amended by The Homelessness Act 2002.
Knowledge & Experience:
GCSE’s or equivalent including English Language and Maths.
Experience in dealing with the public, including handling own caseload.
Full, current driving license.
An understanding of Housing Law and Legislation
To be able to work in a busy environment under pressure.
Excellent verbal and written communication skills.
Good IT skills.
Knowledge of Homeless Law, Welfare Benefits, Landlord and Tenant Law and Environmental Health implications for Housing.
Knowledge of Immigration and Asylum legislation/eligibility criteria.
Knowledge of Marital & Family Law
Knowledge of The Children Act.
Experience in a Homelessness Section.
Knowledge of Care Leavers Act and associated legislation and case law
Job Specific Competencies:
Interview applicants who have housing problems, who are homeless or likely to become homeless and commence investigation of the case.
Keep up to date with legislative changes, case law etc
Advise applicants on the operation of the Council’s housing allocation policy, ensuring best, consistent advice is given to individual circumstances.
Deal with difficult working conditions and situations which may render personal hazards through dealing with difficult clients and situations.
In cases of emergencies, be prepared to work outside of normal working hours including evening/nights, weekends and Bank Holidays.
The postholder must have the capacity to work under pressure and without close supervision. They must also have the ability and presence to relate directly to members of Council on a variety of housing issues.
The postholder will occupy a position in a very busy and progressive department which expects a high level of commitment, self-motivation and personal initiative from its officers.