Domestic Abuse Housing Options Officer

Swindon Borough Council
Holiday- 25 days per annum, pension scheme, life insurance, flexible working and sick pay.

Key Accountabilities:

  • Empower applicants to be able to solve their housing issue or problem.
  • Early intervention to jointly assess with Swindon Women’s Aid Key Worker the client’s housing options
  • Deal with all Domestic Abuse enquiries and advise on housing options
  • Case manage all complicated homeless applications for those households unable to access Swindon Women’s Aid.
  • Attend MARAC meetings on behalf of Housing
  • Ensure that all advice given is legal as per Homelessness Legislation under the 1996 Housing Act, Part VII as amended by The Homelessness Act 2002.

Knowledge & Experience:


  • GCSE’s or equivalent including English Language and Maths.
  • Experience in dealing with the public, including handling own caseload.
  • Full, current driving license.
  • An understanding of Housing Law and Legislation
  • To be able to work in a busy environment under pressure.
  • Excellent verbal and written communication skills.
  • Good IT skills.


  • Knowledge of Homeless Law, Welfare Benefits, Landlord and Tenant Law and Environmental Health implications for Housing.
  • Knowledge of Immigration and Asylum legislation/eligibility criteria.
  • Knowledge of Marital & Family Law
  • Knowledge of The Children Act.
  • Experience in a Homelessness Section.
  • Knowledge of Care Leavers Act and associated legislation and case law

Job Specific Competencies: 

  • Interview applicants who have housing problems, who are homeless or likely to become homeless and commence investigation of the case.
  • Keep up to date with legislative changes, case law etc
  • Advise applicants on the operation of the Council’s housing allocation policy, ensuring best, consistent advice is given to individual circumstances.
  • Deal with difficult working conditions and situations which may render personal hazards through dealing with difficult clients and situations.
  • In cases of emergencies, be prepared to work outside of normal working hours including evening/nights, weekends and Bank Holidays.
  • The postholder must have the capacity to work under pressure and without close supervision. They must also have the ability and presence to relate directly to members of Council on a variety of housing issues.
  • The postholder will occupy a position in a very busy and progressive department which expects a high level of commitment, self-motivation and personal initiative from its officers. 


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