Community Navigators - Adult Social Care

Swindon Borough Council
Holiday- 25 days per annum, pension scheme, life insurance, flexible working and sick pay.

Job Purpose:

This post holder will work as part of Health Improvement Services, Public Health, in support of individuals who live in Swindon and have been identified as having social care needs or awaiting care act assessment. The role of the Community Navigator is to support and coach people to navigate through health, Community and Voluntary sector services in Swindon to improve their well-being and quality of life. In addition the Community Navigator role is to enable the individual to become more independent and empowered in the management of their Long Term Condition and/or circumstances. The post holder, who will specialise in working with people referred by Adult Social Care will to offer a holistic and person centered approach to behaviour change. In addition, there will be an expectation that you complete practical tasks for individuals under the direction of Social Care colleagues. There may be tasks that involve manual handling.

The expected outcomes and impact to be delivered are:

  • Less reliance on statutory services and delays in the escalation of care needs
  • A reduction in hospital admissions
  • Sustainable change and improved wellbeing
  • Partnership working to reduce duplication
  • People feel more in control and report being less isolated and improved well-being


Knowledge & Experience:

  • Knowledge of community resources across health, social care and the voluntary and community sector
  • Knowledge of the boundaries of confidentiality and safeguarding
  • Knowledge of health, social care and voluntary and community sector services and networks in Swindon
  • To apply knowledge from your own background to the development and delivery of effective working for service users
  • Experience of using coaching and/or motivational interviewing or similar techniques
  • Experience of being creative and innovative to find out of the box solutions
  • Experience of reflective working to improve performance
  • Experience of working in a culture of honesty and transparency
  • Experience of seeking support, consultation and advice from colleagues
  • Experience of working collaboratively with other workers/agencies in order to coordinate a multiagency package of support
  • Confidence and experience to make appropriate autonomous decisions within the framework agreed via line management supervision
  • Experience of working in or with the Voluntary and Community sector
  • Experience of working on a one to one basis supporting an individual’s Health and Wellbeing


  • Level 3 qualification in Public Health, Community work, Education or health and social care or similar field or substantial practical experience and on the job training
  • A full clean driving licence and a commitment to undertake training to drive a van 
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