Care Service Manager

Lifeways Group
QCF Qualifications, Lifeways Reward Scheme, Employee Assistance Programme, Cycle to Work Scheme

Care Service Manager - permanent career opportunity - based Swindon

We are looking for an enthusiastic and self-motivated individual who wants to make a difference to the lives of the people we support so caring and supporting attitude is necessity.


To monitor and support the delivery of person centred services to all people using the service.
To monitor and support the health and safety of people using the service and support staff
To ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being, and in compliance with external regulations and standards
To provide supervision and support to Team Leaders and Support Workers through effective recruitment and selection, coaching and Performance Management as well as Support to manage their team of Support Workers.
To ensure effective financial administration of the services delivered, through the effective deployment of staff and budgets
To use and update IT processes to include the completion of accurate rota and timesheet information using Lifeways Cold Harbour system as per Lifeways procedures
To work effectively with external agencies to promote the work of Lifeways and to increase referrals and placements within the Area in line with defined business targets.
To develop the knowledge and skill of staff teams through delivering service specific training as and when required
To develop own knowledge and practice relative to continuous service improvement
Ensure that all services delivered are compliant to contract
Audit services regularly and report accordingly
Continuously improve service performance across services for which you are responsible
Recognise and encourage innovation across services for which you are responsible
Ensure that purchaser contracts and agreements are in place for all people using the service


Supervise, mentor and act as a positive role model to Team Leaders to ensure effective and efficient person centred service delivery to all people who use the service
Conduct annual performance appraisals for all team members
Take a lead role in developing and delivering an appropriate induction programme for new staff
Motivate the staff team to drive and improve service delivery
Participate in rotational on-call system as assigned


Professional Qualification/NVQ Level 5 or NVQ 4 (or working towards)

Experience within supported living essential.

This is not an exhaustive list of responsibilities. Service Managers may be asked to carry out other activities as specified by the Area Manager

Mandatory vaccines for supported living have now been approved and will become a requirement from 1st April 2022.  If successful, applicants will need to evidence their first and second COVID-19 vaccinations as part of our compliance process.


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